This past week was very informative and really hands on. The programs starting to get more and more intense as we get closer and closer to the end. We started off by diving deeper into the salesforce training and updating our LinkedIn profiles, then we got to work on client computers that were brought in for repairs. Jose did another fantastic job going over salesforce and showing us how to create custom tabs and objects for future clients or for our own personal use. After the salesforce presentation, we started diagnosing and working on our client's computer. While diagnosing the laptop we were taught to use the ticketing system so that we could keep track of everything. Eventually my partner and I came to the conclusion that the laptop's battery was dead and needed a fresh install of windows 7. I learned how to install drivers for the different types of hardware inside the laptop so that it would function properly. Overall this was another great week, I really learned a lot and leo does an amazing job of teaching us how to do things in the real world work environment.
-The Plug-
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